Privacy Policy

This Privacy Policy explains how ADAPTIV (operating under Dabouq Trading Company) (“ADAPTIV”, “we”, “us”) collects, uses, stores, shares and protects personal data. It applies to visitors of our website www.adaptiv.sa, our social media pages, and to the personal data of our customers, business partners, suppliers, prospective customers and job applicants.

We process personal data in accordance with the Saudi Personal Data Protection Law (PDPL), issued by Royal Decree No. (M/19) dated 9/2/1443H and its amendments, its Implementing Regulations, and other applicable laws of the Kingdom of Saudi Arabia.

“Personal data” means any information that can identify you directly or indirectly, such as your name, email address, phone number or IP address.

The entity responsible for processing your personal data is:

For any privacy-related request or question, please contact us at the email address above.

Depending on how you interact with us, we may collect:

• Identity and contact data: name, job title, company name, email address, phone number, business address.
• Business and transaction data: inquiries, quotations, purchase orders, delivery details, invoices, payment records, and customer/supplier history.
• Technical data: IP address, browser type and version, operating system, referring URL, pages visited, and time of access.
• Communication data: content of emails, contact-form messages, calls and online meetings.
• Applicant data: CV, qualifications, references, interview notes and other information you provide when applying for a job.

We do not intentionally collect sensitive personal data (such as health, genetic, religious or credit data) through our website.

• Directly from you — when you fill in our contact form, request a quotation, send us an email, call us, apply for a job or sign a contract with us.
• Automatically — through server logs and cookies when you visit our website.
• From third parties or public sources — such as business directories, trade registers, LinkedIn or our partners, where lawful and necessary for our business.

We process personal data only for specific, clear and lawful purposes:

Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out before it.

Our website uses cookies — small text files stored on your device.

• Essential cookies are required for the website to function and cannot be switched off.
• Analytics and marketing cookies are used only with your consent, which you can give or withdraw through our cookie banner at any time.

You can also configure your browser to block or delete cookies. Disabling cookies may limit some website functions.

We use the following service providers. Their use of data is governed by their own privacy policies.

• Website hosting: [Provider name, country]
• Google Analytics (Google LLC) — to understand how visitors use our website; used only with your consent. Privacy policy: Google Privacy Policy
• Google Maps (Google LLC) — to display our location. Privacy policy: Google Privacy Policy
• YouTube (Google LLC), embedded in privacy-enhanced mode — to display product videos.
• LinkedIn Insight Tag (LinkedIn Ireland) — to measure campaign performance; used only with your consent. Opt-out: LinkedIn Opt-Out
• Meta Pixel (Meta Platforms) — to measure advertising effectiveness; used only with your consent.
• Microsoft Teams / Microsoft 365 (Microsoft) — for email and online meetings with customers and partners. Privacy statement: Microsoft Privacy Statement

We maintain pages on LinkedIn, Instagram, Facebook, X and YouTube. When you visit these pages, the platform operator may collect and process your data according to its own policies, over which we have limited control.

Any data you send us directly through these platforms is handled in line with this Policy.

We do not sell your personal data. We share it only where necessary with:

• Our employees who need it to perform their duties.
• Service providers acting on our behalf (IT, hosting, logistics, accounting, auditing), bound by confidentiality and data protection obligations.
• Manufacturers and technology partners whose products we supply, where needed to fulfil your order, provide technical support or process warranty claims.
• Government and regulatory authorities — such as the Zakat, Tax and Customs Authority (ZATCA) or courts — where required by law.
• Professional advisers such as lawyers and auditors, where necessary to protect our legal rights.

Some of our service providers and partners are located outside Saudi Arabia (for example, cloud services and our European and Korean suppliers).

Any such transfer is carried out only in accordance with the PDPL and its Regulation on Personal Data Transfer outside the Kingdom, limited to the minimum data necessary, and subject to appropriate safeguards.

We keep personal data only as long as necessary for the purpose it was collected for, then delete, destroy or anonymise it, unless a longer period is required by law:

• Customer, supplier and transaction records: for the duration of the business relationship and thereafter for the periods required under Saudi commercial, zakat and tax laws (generally up to 10 years).
• Contact-form and email inquiries not leading to business: deleted once the inquiry is closed, unless needed for follow-up.
• Job applications not successful: up to 6 months after the recruitment process ends, or up to 2 years if you consent to join our talent pool.
• Marketing data: until you unsubscribe or withdraw consent.

We apply appropriate organisational, administrative and technical measures to protect personal data against unauthorised access, loss, alteration or disclosure, including SSL/TLS encryption on our website, access controls and confidentiality obligations for staff.

In line with our ISO-certified management systems, these measures are reviewed regularly.

No transmission over the internet is fully secure; please take care when sending sensitive information by email.

In the event of a personal data breach that may harm you, we will notify the competent authority and, where required, inform you without undue delay.

Under the PDPL, you have the right to:

1. 1Be informed about how and why your personal data is processed.
2. 2Access your personal data held by us.
3. 3Obtain a copy of your personal data in a readable, clear format.
4. 4Request correction of inaccurate, incomplete or outdated data.
5. 5Request destruction of your data once it is no longer needed, subject to legal retention requirements.
6. 6Withdraw your consent at any time for processing based on consent.

To exercise any of these rights, contact us at info@theadaptiv.com. We will respond within the period set by law (currently 30 days). We may need to verify your identity before acting on your request.

We send newsletters and promotional messages only with your consent. You can unsubscribe at any time using the link in each message or by contacting us.

We may keep your email address on a suppression list solely to ensure we do not contact you again.

Applicant data is used only to evaluate your application and is shared only with those involved in the recruitment process.

If you are hired, your data becomes part of your employment file.

Our website and services are directed at businesses and are not intended for persons under 18.

We do not knowingly collect personal data from children.

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you.

We may update this Policy from time to time. The latest version will always be published on this page with the date of the last update.

For questions or requests regarding your personal data, contact:

If you believe your data has been processed unlawfully, you also have the right to file a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA), the competent authority under the PDPL.